The shopping process is straightforward. Kindly contact us by completing the form on our website, and kindly include your shipping address. Shipping charges are subject to variation based on the country of destination. Our colleagues will promptly respond to you using the information you have provided. If you have any inquiries regarding the product, please do not hesitate to ask. Our packaging department will calculate the charges for packaging and delivery based on the information provided and these charges will be communicated to you. If the total amount is acceptable to you, kindly make a transfer of the corresponding amount to the bank account specified on the proforma invoice that will be sent to you. Upon receipt of the payment, we will commence the packing and dispatch of the product.

Our contracted courier service, DPD, TNT and DHL will handle the delivery of the product and a tracking number will be provided for the purpose of monitoring the package. If you require the product by a specific date, please contact us to determine the most appropriate delivery method and option for you.

Applicable rules:

For our customers in the EU:

– Orders sent within the EU remain unchanged. Invoices will include VAT.

For all our international customers

– VAT and customs duty are payable on entry into the country, at the rate applicable under the tax rules of the destination country.

Certainly, the option to make a purchase in person is available. During this transaction, we will extend the privilege of product trial to you. Our headquarters is at your service, and we can arrange a mutually convenient time for the visit. Cash payment also available for in-person purchases.

The satisfaction of our valued customers is of paramount importance to us and our colleagues will strive to ensure the safe and timely arrival of your parcel. Additionally, we take the protection of your data seriously and assure you that it will be handled securely, with strict confidentiality, and will not be disclosed to third parties, and is only handled by service providers closely related to the transaction.